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YRP London & South East: Disrupting Disruption - Improving customer experience when things go wrong [Eventbrite Sign Up Only]

Event Start:
14/07/2020
Event End:
14/07/2020
Seat Available:
No tickets available
Type Of Event:
Talk
Price:
FREE
Location:
Jacobs, Cotton Centre
Event Start Time:
6:00 PM
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Sign up on Eventbrite - https://www.eventbrite.co.uk/e/yrp-london-se-disrupting-disruption-improving-customer-experience-tickets-94184168383

On the railways, openly available live tracking systems can sometimes provide realtime information quicker than to hardworking staff, particularly when things go wrong.

Information is a powerful tool in the armoury for customer service as it is possible to fully inform passengers of problems, how to deal with them and how long they might be affected.

We have a panel of guest speakers from across the rail industry who can share their experience, ideas and solutions on how to improve the customer experience.

Representing the railway press, Train Operating Company management, train staff, platform staff our panel will each give a 10 minute presentation from their perspective on this challenge.

After the presentations will be a Q&A session followed by refreshments and networking.

Agenda:

18:00 – Arrival

18:30 – Presentations

19:30 – Q&A / Debate

20:00 – Refreshments and Networking

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James Owen