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Incident Management Debate

Type Of Event:
Event Start Time:
The next IRO South East area debate will focus on one of the most important areas of operations: how we manage operational incidents and restore the railway as soon as possible following disruption. This will be an open-floor debate with expert panellists:

-       Jackie Townsend, Operations Director, First Capital Connect

-       Richard Morris, Business Continuity Director, Eurostar


The debate will focus around 4 areas:

-       Initial failure and identifying the cause

-       Flow of information from incident through to passengers

-       Operating the service around the incident

-       Recovering the service to the planned timetable


1730 for 1800 at London Underground HQ, 55 Broadway. If you would like to take part in this interactive discussion, or if you would like to submit a question to the panel beforehand, please email se.events@railwayoperators.co.uk to book your place. Refreshments will be available before and after the debate and as usual there will be the opportunity to go for dinner with other members afterwards.

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