On the railways, openly available live tracking systems can sometimes provide realtime information quicker than to hardworking staff, particularly when things go wrong.
Information is a powerful tool in the armoury for customer service as it is possible to fully inform passengers of problems, how to deal with them and how long they might be affected.
We have a panel of guest speakers from across the rail industry who can share their experience, ideas and solutions on how to improve the customer experience.
On the panel are:
Richard Clinnick – Head of News, Rail Magazine
Suzanne Donnelly – Commercial Director, LNER
Blake Cracknell – Train Manager, Eurostar
Nathaniel Owen – Driver Manager, GTR Gatwick Express
Tom Cairns - Founder, Realtime Trains
Representing the railway press, Train Operating Company management, train staff, platform staff and realtime data innovators our panel will each give a 10 minute presentation from their perspective on this challenge.
After the presentations will be a Q&A session.
18:00 – Start
18:05 – Presentations
19:00 – Q&A
19:15 – End
Register for the event here: - https://attendee.gotowebinar.com/register/2698065602159735821