Disrupting Disruption: Improving customer experience
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Disrupting Disruption: Improving customer experience

We live in an information age and with the advent of smart systems and technology we have never had more data at our fingertips. On the railways, openly available live tracking systems can sometimes provide realtime information quicker than to hardworking staff, particularly when things go wrong. Information is a powerful tool in the armoury for customer service as it is possible to fully inform passengers of problems, how to deal with them and how long they might be affected.

 Export to Your Calendar 14/07/2020
When: 14/07/2020
6:00pm
Where: GotoWebinar
Contact: Simon Kendler

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On the railways, openly available live tracking systems can sometimes provide realtime information quicker than to hardworking staff, particularly when things go wrong.

Information is a powerful tool in the armoury for customer service as it is possible to fully inform passengers of problems, how to deal with them and how long they might be affected.

We have a panel of guest speakers from across the rail industry who can share their experience, ideas and solutions on how to improve the customer experience.

On the panel are:

Richard Clinnick – Head of News, Rail Magazine

Suzanne Donnelly – Commercial Director, LNER

Blake Cracknell – Train Manager, Eurostar

Nathaniel Owen – Driver Manager, GTR Gatwick Express

Tom Cairns - Founder, Realtime Trains

Representing the railway press, Train Operating Company management, train staff, platform staff and realtime data innovators our panel will each give a 10 minute presentation from their perspective on this challenge.

After the presentations will be a Q&A session.

Agenda:

18:00 – Start

18:05 – Presentations

19:00 – Q&A

19:15 – End

Register for the event here: - https://attendee.gotowebinar.com/register/2698065602159735821


Find out more

Young Rail Professionals Ltd
Derby Carriage Works
Litchurch Lane
Derby
DE24 8AD
United Kingdom
hello@youngrailprofessionals.com

 

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